What communities told SafeLine partners

This dashboard pools the community feedback and complaints that humanitarian partners in Syria record through their own feedback mechanisms and report each month in a shared template.

It shows where feedback comes from, what people raise, who reaches out and how cases are handled, so partners can act on the same picture. Personal data is never collected; each row is a count of cases.

Participating partners

Click a logo to see that partner's data

How feedback is classified

Category, sub-category and the Level 3 selection partners record

Not classified: the partner did not record a Level 3 selection for the case.

Using the dashboard

Timeline by category

Cases per reporting month

Women and men by month

Cases with a recorded gender

Rates by month

Each rate on its own 0–100% scale

This month against earlier months

Months with fewer partners reporting are not directly comparable; the partners row shows how many reported.

Top issues by month

Cases · click a cell to filter

Where feedback comes from

Cases by governorate · click to filter

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Cases by reporting month

Stacked by category

What people raised

Level 3 selection

Sectors concerned

How cases were handled

Key indicators

How cases end

What the data says

Written from the current filters

Issues by sector

Cases · click a cell to filter

How concentrated the issues are

Category mix by governorate

Share of each governorate's cases

Resolution rate by governorate

Share resolved among cases with a status, against the pooled rate

Category mix by channel

Which channels carry complaints

Governorate profile

Click a row to filter every view

Age group by gender

Women and men under each age group

Channels used

Residency status by gender

Disability

Districts

Referred to

Transferred cases